Below are answers to commonly asked questions. If you have any other questions or concerns please send a message using the green "Contact Us" button at the bottom right corner of our website page or send an email to firstname.lastname@example.org.
What are your items made of?
Metal: most items contain high quality stainless steel or .925 solid sterling silver and is listed in the description of each item. Leather is premium quality natural dye, azo free, comfortable and durable. I also use durable polished nylon serpentine cord and USA high quality polyester/nylon braid cords as well as 100% natural dye hemp. All ear wires and studs are 316 hypoallergenic surgical steel or sterling silver. I also incorporate carefully selected genuine minerals, fossils, shell, gemstones and crystals in my jewelry.
Do you have a store?
Not a brick and mortar one:)! I sell online through this website and at local events, fairs and festivals.
How do your items come packaged?
All items are packaged in a poly zip lock bag and include a card and drawstring gift pouch.
Your complete satisfaction and joy in your purchase are our highest priority.
Defective merchandise will be kindly refunded or replaced per your instructions within 30 days of order. You are responsible for return shipping charges. You must notify us of any shortages to your order by email within 24 hours of receipt of shipment Our complete refund policy can be viewed on the check-out page as well as on the footer of each other page. This warranty is void if your item(s) have been misused or abused or are used for re-sale purposes.
Secure ordering & payment options and Your Privacy
All transactions are secure and encrypted. Credit card information is never stored by us.
We accept all major credit and debit cards.
Once you have selected your items and filled your shopping cart you will be given the payment options below:
You may use the debit or credit card of your choice directly and securely through
Stripe on our website.
PayPal- . It is not necessary to have a PayPal account to use PayPal.
Production of your order begins when we receive your payment.
All payments are to Ed Bernhardt sole owner of Celestial Company a sole proprietorship in the state of Texas, USA.
Sales Tax- If your shipment is delivered in Texas or any other state, as required by law in each state, we will charge you sales tax unless you have provided us with your Sales and Use Tax Resale Certificate or the tax exempt status certificate that is required by your state prior to shipment.
How do you ship? Free with any purchase of 25.00 or more.
All USA orders are shipped USPS mail. We will email you when your order has shipped with a USPS tracking number. At this time we do not accept International orders. Most orders ship within 1-2 business days from the date your payment is received- weekends and holidays excluded. No back orders. If the item cannot ship right away we will refund that portion of your order immediately. We do our best to keep our site up to date - if the item is available on the site- it should be in stock. Please understand every effort is made to deliver your order to USPS by us yet in spite of our best efforts sometimes USPS will have delays and we can not control these. It is recommended that during holidays you order a bit earlier to assure timely you receive your package when you need it.
You must provide a shipping address that is consistent and verifiable with your payment method.
PO Box 8
Kemah, Texas USA 77565
281 714 0611