Free USA Shipping On Orders OF 25.00 or more

FAQS

Below are answers to commonly asked questions. If you have any other questions or concerns please send an email to simplenaturaldesign@outlook.com and I will get back to you as soon as possible.

What are your items made of?

Metal: most items contain primarily high quality stainless steel-  It will not rust or tarnish. On occasion I use nickel and lead free zinc alloy and if this is used it will be noted in the item description. Your item will keep a very nice look with minimal care. Just wipe with warm soapy water, rinse and polish. For deep metal cleaning I recommend polymer clay. Put a small dab on your item, rub in with a cotton cloth and then buff clean with a clean cotton cloth- Beautiful!  Leather is premium quality natural dye, azo free, comfortable and durable. I also use durable polished nylon serpentine cord and USA high quality polyester/nylon braid cords as well as 100% natural dye hemp.  All ear wires and studs are 316 hypoallergenic surgical steel. I also incorporate carefully selected genuine minerals, fossils, shell, gemstones and crystals in my jewelry. I take great care to offer very nice quality at a very reasonable price. Composed of imported and domestic parts and materials all finished jewelry is ethically designed and handcrafted with love by Ed Bernhardt in Kemah, Texas, USA. I do not make the metal castings- I make the finished jewelry items comprised of the multitude of jewelry findings, gemstones, cords and materials all carefully selected and blended to create beautiful naturally appealing jewelry for you.

Do you have a store?

Not a brick and mortar one:)! I sell online through this website and at local events, fairs and festivals.

How do your items come packaged?

All items are packaged in a poly zip lock bag and include a card and drawstring gift pouch.

Guarantee

Your complete satisfaction and joy in your purchase is my highest priority.

Defective merchandise will be kindly refunded or replaced per your instructions within 30 days of order. You are responsible for return shipping charges. You must notify us of any shortages to your order by email within 24 hours of receipt of shipment Our complete refund policy can be viewed on the check-out page as well as on the footer of each other page. This warranty is void if your item(s) have been misused or abused or are used for re-sale purposes.

Secure ordering & payment options and Your Privacy

 All transactions are secure and encrypted. Credit card information is never stored by us.

  We accept all major credit and debit cards.

Once you have selected your items and filled your shopping cart you will be given the payment options below:

You may use the debit or credit card of your choice directly and securely through 

 Stripe on our website. 

 Amazon Pay- to use your existing Amazon account you may simply click on the Amazon Pay button at checkout and Amazon will process your payment

PayPal- . It is not necessary to have a PayPal account to use PayPal.

Production of your order begins when we receive your payment.  

All payments are to Ed Bernhardt sole owner of Celestial Company a sole proprietorship in the state of Texas, USA.

To read our complete privacy policy click here, we will not share your personal information with anyone except the postal service and of course the encrypted secure payment processing portal when you submit your payment- we do not have access to, store or ever see your payment information. Our site uses cookies and information regarding your browsing history is collected by our website to facilitate ease of use for you and for us of our website. 

Sales Tax- If your shipment is delivered in Texas or any other state as required by law we will charge you sales tax unless you have provided us with your Texas Sales and Use Tax Resale Certificate or the certificate that is required by your state prior to shipment. 

http://www.window.state.tx.us/taxinfo/taxforms/01-339.pdf

 How do you ship?  Free with any purchase of 25.00 or more.

​All USA orders are shipped USPS mail. We will email you when your order has shipped with a USPS tracking number. At this time we do not accept International orders. Most orders ship within 1-2 business days from the date your payment is received- weekends and holidays excluded. No back orders. If the item cannot ship right away we will refund that portion of your order immediately. We do our best to keep our site up to date - if the item is available on the site- it should be in stock. Please understand every effort is made to deliver your order to USPS by us yet in spite of our best efforts sometimes USPS will have delays and we can not control these. It is recommended that during holidays you order a bit earlier to assure timely you receive your package when you need it.

 You must provide a shipping address that is consistent and verifiable with your payment method.

Contact Us

Celestial Company

PO Box 8

Kemah, Texas USA 77565

281 714 0611

simplenaturaldesign@outlook.com

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